Remote Work Optimization with Robust Multi-channel Graph Neural Networks

TL;DR

This paper introduces a robust multi-channel graph neural network model to effectively match remote job opportunities with users, addressing cold-start issues and data scarcity in online hiring platforms during the COVID-19 pandemic.

Contribution

The paper proposes a novel graph neural network architecture that models remote work preferences and opportunities, overcoming cold-start problems with limited information.

Findings

Outperforms existing baselines on large-scale real-world data

Enhances rapid onboarding of remote job categories

Improves matching accuracy for less active job seekers

Abstract

The spread of COVID-19 leads to the global shutdown of many corporate offices, and encourages companies to open more opportunities that allow employees to work from a remote location. As the workplace type expands from onsite offices to remote areas, an emerging challenge for an online hiring marketplace is how these remote opportunities and user intentions to work remotely can be modeled and matched without prior information. Despite the unprecedented amount of remote jobs posted amid COVID-19, there is no existing approach that can be directly applied. Introducing a brand new workplace type naturally leads to the cold-start problem, which is particularly more common for less active job seekers. It is challenging, if not impossible, to onboard a new workplace type for any predictive model if existing information sources can provide little information related to a new category of jobs, including data from resumes and job descriptions. Hence, in this work, we aim to propose a principled approach that jointly models the remoteness of job seekers and job opportunities with limited information, which also suffices the needs of web-scale applications. Existing research on the emerging type of remote workplace mainly focuses on qualitative studies, and classic predictive modeling approaches are inapplicable considering the problem of cold-start and information scarcity. We precisely try to close this gap with a novel graph neural architecture. Extensive experiments on large-scale data from real-world applications have been conducted to validate the superiority of the proposed approach over competitive baselines. The improvement may translate to more rapid onboarding of the new workplace type that can benefit job seekers who are interested in working remotely.