When Robots Interact with Groups, Where Does the Trust Reside?

TL;DR

This paper examines how trust is distributed among different groups interacting with robots and explores scenarios where trust conflicts arise, including the potential for trust repair through apologies.

Contribution

It introduces a framework for understanding trust conflicts in multi-entity robot interactions and discusses trust repair mechanisms like apologies.

Findings

Trust can be distributed unevenly among groups interacting with robots.

Trust conflicts can arise when different entities have conflicting expectations.

Apologies may serve as a mechanism to repair trust in robotic interactions.

Abstract

As robots are introduced to more and more complex scenarios, the issues of trust become more complex as various groups, peoples, and entities begin to interact with a deployed robot. This short paper explores a few scenarios in which the trust of the robot may come into conflict between one (or more) entities or groups that the robot is required to deal with. We also present a scenario concerning the idea of repairing trust through a possible apology.