MyMigrationBot: A Cloud-based Facebook Social Chatbot for Migrant Populations

TL;DR

MyMigrationBot is a pioneering multilingual Facebook social chatbot designed to support migrant populations by providing personalized feedback on personality traits and job fit, aiding their social integration and engagement in Europe.

Contribution

This paper introduces the first multilingual social chatbot deployed on Facebook aimed at supporting migrants with tailored psychological and occupational feedback.

Findings

Successfully deployed on Facebook using AWS and Twilio

Engaged 53 users including 23 migrants in evaluation

Provided personalized feedback to facilitate migrant integration

Abstract

We present the design, implementation and evaluation of a new cloud-based social chatbot called MyMigrationBot, that is deployed to Facebook. The system asks and answers questions related to user's personality traits and person-job competency fit to give feedback, and potentially support migrant populations. The chatbot's response database is based on reputable socio-psychological tools and can be customised. The system's backend is written with Node.js, deployed to AWS and Twilio, and joined with Facebook through Graph and Messenger APIs. To our knowledge this is the first multilingual social chatbot deployed to Facebook and designed to research and support migrant populations with feedback in Europe. It does not have personality like other bots, but it can study and feedback on migrants' personality and on other customised questionnaires e.g., job-competency fit. The aim of a social chatbot in our research project is to help engage migrants with social research using feedback information tailored to them. It can help migrants to get knowledge about their psycho-social resources and therefore to facilitate their integration process into a receiving labour market. We evaluated the chatbot on a group of 53 people, incl. 23 migrants, and we present the results.