Smart Healthcare System Implementation Challenges: A stakeholder perspective

TL;DR

This study identifies and quantifies key stakeholder challenges in implementing smart healthcare systems, highlighting their negative impact and emphasizing the need for addressing these issues for system success.

Contribution

It uniquely combines literature review and empirical survey data to analyze stakeholder-specific challenges in smart healthcare implementation.

Findings

All identified challenges negatively affect system success

Stakeholder challenges vary significantly in impact

Quantitative data confirms the importance of addressing these challenges

Abstract

The smart healthcare system has gained significant attention for the improvement of the customary healthcare system. The system is comprised of several key stakeholders that make the whole ecosystem successful. However, these stakeholders offer considerable challenges that need much research to address for making the system acceptable and reliable. Furthermore, very few studies examine the key challenges from the perspective of stakeholders of the smart healthcare system. The objective of this research study is to identify the key challenges associated with each stakeholder of the smart healthcare system. We have identified 27 challenges associated with eight key stakeholders of smart healthcare reported in the state-of-the-art literature. Further, a quantitative survey was conducted and the data from 85 respondents were collected in order to assess the significance of challenges in the real-world smart healthcare system. The collected data from the respondents were further analyzed using the smart-PSL (3.0). The results indicated that all the identified challenges associated with each stakeholder negatively influence the smart healthcare system.