Imagining Future Digital Assistants at Work: A Study of Task Management Needs
Yonchanok Khaokaew, Indigo Holcombe-James, Mohammad Saiedur Rahaman,, Jonathan Liono, Johanne R. Trippas, Damiano Spina, Nicholas Belkin, Peter, Bailey, Paul N. Bennett, Yongli Ren, Mark Sanderson, Falk Scholer, Ryen W., White, Flora D. Salim

TL;DR
This study explores worker needs for future digital assistants at work through a mixed-methods user study, revealing diverse requirements across roles and informing design recommendations.
Contribution
It provides new insights into worker-specific needs for workplace DAs and links qualitative and quantitative data to inform future design.
Findings
Different roles require tailored DA features.
Task characteristics influence desired DA functionalities.
Insights support design of more effective workplace DAs.
Abstract
Digital Assistants (DAs) can support workers in the workplace and beyond. However, target user needs are not fully understood, and the functions that workers would ideally want a DA to support require further study. A richer understanding of worker needs could help inform the design of future DAs. We investigate user needs of future workplace DAs using data from a user study of 40 workers over a four-week period. Our qualitative analysis confirms existing research and generates new insight on the role of DAs in managing people's time, tasks, and information. Placing these insights in relation to quantitative analysis of self-reported task data, we highlight how different occupation roles require DAs to take varied approaches to these domains and the effect of task characteristics on the imagined features. Our findings have implications for the design of future DAs in work settings, and…
Peer Reviews
No public reviews on file for this paper yet. If you reviewed it on a platform where reviews are public (OpenReview, ICLR, NeurIPS, ICML), you can paste yours below so the community can read it here.
Videos
No videos yet. Explain this paper in a talk, walkthrough, or lecture? Add one.
Taxonomy
TopicsDigital Economy and Work Transformation · Service and Product Innovation · Digital Transformation in Industry
