Investigating Explanations in Conditional and Highly Automated Driving: The Effects of Situation Awareness and Modality

TL;DR

This study explores how different levels of situation awareness explanations and their modalities affect drivers' trust, understanding, and workload in automated vehicles, highlighting the importance of tailored explanations for safety and acceptance.

Contribution

It introduces an SA level-based explanation framework for automated vehicles and empirically tests its effects on driver trust and understanding across different modalities.

Findings

SA L2 explanations increased trust but also workload.

Visual explanations were preferred in lower SA levels, while combined visual and audio were better in higher SA levels.

Explanations based on the SA framework improved drivers' attention and understanding of AV behavior.

Abstract

With the level of automation increases in vehicles, such as conditional and highly automated vehicles (AVs), drivers are becoming increasingly out of the control loop, especially in unexpected driving scenarios. Although it might be not necessary to require the drivers to intervene on most occasions, it is still important to improve drivers' situation awareness (SA) in unexpected driving scenarios to improve their trust in and acceptance of AVs. In this study, we conceptualized SA at the levels of perception (SA L1), comprehension (SA L2), and projection (SA L3), and proposed an SA level-based explanation framework based on explainable AI. Then, we examined the effects of these explanations and their modalities on drivers' situational trust, cognitive workload, as well as explanation satisfaction. A three (SA levels: SA L1, SA L2 and SA L3) by two (explanation modalities: visual, visual + audio) between-subjects experiment was conducted with 340 participants recruited from Amazon Mechanical Turk. The results indicated that by designing the explanations using the proposed SA-based framework, participants could redirect their attention to the important objects in the traffic and understand their meaning for the AV system. This improved their SA and filled the gap of understanding the correspondence of AV's behavior in the particular situations which also increased their situational trust in AV. The results showed that participants reported the highest trust with SA L2 explanations, although the mental workload was assessed higher in this level. The results also provided insights into the relationship between the amount of information in explanations and modalities, showing that participants were more satisfied with visual-only explanations in the SA L1 and SA L2 conditions and were more satisfied with visual and auditory explanations in the SA L3 condition.