Human-AI communication for human-human communication: Applying interpretable unsupervised anomaly detection to executive coaching

TL;DR

This paper explores using interpretable unsupervised anomaly detection to enhance AI systems that support human-human communication, especially in executive coaching, emphasizing interpretability and open-ended analysis.

Contribution

It introduces a novel approach of applying unsupervised anomaly detection with interpretability to AI-based coaching tools, enabling expert and novice engagement.

Findings

Interpretable anomaly detection aids expert coaches in understanding complex social interactions.

The approach supports educational opportunities for novice coaches.

The method emphasizes open-ended interpretation over predefined problem-solving.

Abstract

In this paper, we discuss the potential of applying unsupervised anomaly detection in constructing AI-based interactive systems that deal with highly contextual situations, i.e., human-human communication, in collaboration with domain experts. We reached this approach of utilizing unsupervised anomaly detection through our experience of developing a computational support tool for executive coaching, which taught us the importance of providing interpretable results so that expert coaches can take both the results and contexts into account. The key idea behind this approach is to leave room for expert coaches to unleash their open-ended interpretations, rather than simplifying the nature of social interactions to well-defined problems that are tractable by conventional supervised algorithms. In addition, we found that this approach can be extended to nurturing novice coaches; by prompting them to interpret the results from the system, it can provide the coaches with educational opportunities. Although the applicability of this approach should be validated in other domains, we believe that the idea of leveraging unsupervised anomaly detection to construct AI-based interactive systems would shed light on another direction of human-AI communication.