Textual Explanations and Critiques in Recommendation Systems

TL;DR

This paper explores generating and critiquing textual explanations in recommendation systems to improve interpretability without sacrificing performance, demonstrating applicability across NLP and recommendation tasks.

Contribution

It introduces a scalable, data-driven framework for high-quality explanation generation and critique in recommendation systems, addressing interpretability challenges.

Findings

Interpretability can be improved without performance loss.

The framework is effective in NLP and recommendation applications.

It helps bridge the gap between AI promise and practical use.

Abstract

Artificial intelligence and machine learning algorithms have become ubiquitous. Although they offer a wide range of benefits, their adoption in decision-critical fields is limited by their lack of interpretability, particularly with textual data. Moreover, with more data available than ever before, it has become increasingly important to explain automated predictions. Generally, users find it difficult to understand the underlying computational processes and interact with the models, especially when the models fail to generate the outcomes or explanations, or both, correctly. This problem highlights the growing need for users to better understand the models' inner workings and gain control over their actions. This dissertation focuses on two fundamental challenges of addressing this need. The first involves explanation generation: inferring high-quality explanations from text documents in a scalable and data-driven manner. The second challenge consists in making explanations actionable, and we refer to it as critiquing. This dissertation examines two important applications in natural language processing and recommendation tasks. Overall, we demonstrate that interpretability does not come at the cost of reduced performance in two consequential applications. Our framework is applicable to other fields as well. This dissertation presents an effective means of closing the gap between promise and practice in artificial intelligence.