E-Mail Assistant -- Automation of E-Mail Handling and Management using Robotic Process Automation

TL;DR

This paper presents an RPA-based email assistant that automates email management tasks such as login, classification, attachment handling, and organization, aiming to reduce manual effort and improve efficiency.

Contribution

It introduces a comprehensive workflow integrating AI with RPA for automated email handling, including features like classification, attachment renaming, and directory organization.

Findings

The bot successfully automates email login and classification.

It efficiently downloads and organizes email attachments.

The system improves email management efficiency.

Abstract

In this paper, a workflow for designing a bot using Robotic Process Automation (RPA), associated with Artificial Intelligence (AI) that is used for information extraction, classification, etc., is proposed. The bot is equipped with many features that make email handling a stress-free job. It automatically login into the mailbox through secured channels, distinguishes between the useful and not useful emails, classifies the emails into different labels, downloads the attached files, creates different directories, and stores the downloaded files into relevant directories. It moves the not useful emails into the trash. Further, the bot can also be trained to rename the attached files with the names of the sender/applicant in case of a job application for the sake of convenience. The bot is designed and tested using the UiPath tool to improve the performance of the system. The paper also discusses the further possible functionalities that can be added on to the bot.