EMMI: Empathic Human-Machine Interaction for Establishing Trust in Automated Driving

TL;DR

The paper introduces EMMI, a human-machine interaction framework designed to enhance trust and acceptance in automated vehicles through socio-emotional user modeling and innovative HMI systems.

Contribution

It presents a novel socio-emotional user model and user-centered HMI systems aimed at managing trust and conveying added value in automated driving.

Findings

Development of an advanced trust estimation model

Implementation of user-centered HMI systems with unique UX

Evidence of trust modulation through system interactions

Abstract

Highly automated vehicles represent one of the most crucial development efforts in the automotive industry. In addition to the use of research vehicles, production vehicles for the general public are realistic in the near future. However, to fully exploit the benefits of these systems, it is fundamental that users have an appropriate level of trust in automation. Recent studies indicate that more research is needed in this area. Furthermore, beyond the management of user trust, the system should also convey a perceptible added value to realize not only trust, but also acceptance and thus use. The EMMI project pushes both, the management of user trust while conveying added value to the user. Therefore, an advanced socio-emotional user model for estimating user trust and various user-centered HMI systems with unique UX are being developed. Together, the systems are employed to induce changes in the users' trust in automated vehicles.