The differences in SAPA Needs by Route, Traffic Volume and after COVID-19

TL;DR

This study investigates how SAPA user needs vary by route, traffic volume, and post-COVID-19, revealing that food is a primary concern with some variations based on traffic and routes, and minimal change after COVID-19.

Contribution

It provides insights into how user interests in SAPA differ across routes, traffic conditions, and pandemic periods, aiding in tailored SAPA planning.

Findings

Food is the most common user opinion.

Interest varies with route and traffic volume.

Customer needs changed little after COVID-19.

Abstract

This study aims to identify the differences in SAPA user interest due to each route, traffic volumes, and after COVID-19 by the daily feedback from them and to help develop SAPA plans. Food was the most common opinion. However, for the route, some showed interest in other options. For the traffic volume, the difference of interest was also shown in some heavy traffic areas, On the other hand, the changes in customer needs after the COVID-19 disaster were less changed.