The Golden Circle: Creating Socio-technical Alignment in Content Moderation

TL;DR

This paper introduces The Golden Circle framework to improve socio-technical alignment in content moderation by emphasizing harm reduction, organizational values, and social context awareness across multiple levels.

Contribution

It presents a novel conceptual framework integrating sociological and technical perspectives to enhance content moderation practices and stakeholder alignment.

Findings

Highlights the importance of multimodal solutions.

Emphasizes aligning moderation with organizational goals.

Stresses adapting to changing social contexts.

Abstract

This paper outlines a conceptual framework titled The Golden Circle that describes the roles of actors at individual, organizational, and societal levels, and their dynamics in the content moderation ecosystem. Centering harm reduction and context moderation, it argues that the ML community must attend to multimodal content moderation solutions, align their work with their organizations' goals and values, and pay attention to the ever changing social contexts in which their sociotechnical systems are embedded. This is done by accounting for the why, how, and what of content moderation from a sociological and technical lens.