Ethics and Efficacy of Unsolicited Anti-Trafficking SMS Outreach

TL;DR

This study critically examines the use of anti-trafficking SMS outreach technology, revealing misalignments, limited efficacy, and potential harms, and proposes best practices to improve safety and effectiveness for sex industry workers.

Contribution

It provides qualitative insights into the perspectives of developers, users, and sex workers, highlighting the risks and limitations of current anti-trafficking outreach technology.

Findings

Current tools are ineffective and often serve as spam.

Outreach efforts can inadvertently cause harm to sex workers.

There is a misalignment between developers, users, and the target population.

Abstract

The sex industry exists on a continuum based on the degree of work autonomy present in labor conditions: a high degree exists on one side of the continuum where independent sex workers have a great deal of agency, while much less autonomy exists on the other side, where sex is traded under conditions of human trafficking. Organizations across North America perform outreach to sex industry workers to offer assistance in the form of services (e.g., healthcare, financial assistance, housing), prayer, and intervention. Increasingly, technology is used to look for trafficking victims or facilitate the provision of assistance or services, for example through scraping and parsing sex industry workers' advertisements into a database of contact information that can be used by outreach organizations. However, little is known about the efficacy of anti-trafficking outreach technology, nor the potential risks of using it to identify and contact the highly stigmatized and marginalized population of those working in the sex industry. In this work, we investigate the use, context, benefits, and harms of an anti-trafficking technology platform via qualitative interviews with multiple stakeholders: the technology developers (n=6), organizations that use the technology (n=17), and sex industry workers who have been contacted or wish to be contacted (n=24). Our findings illustrate misalignment between developers, users of the platform, and sex industry workers they are attempting to assist. In their current state, anti-trafficking outreach tools such as the one we investigate are ineffective and, at best, serve as a mechanism for spam and, at worst, scale and exacerbate harm against the population they aim to serve. We conclude with a discussion of best practices for technology-facilitated outreach efforts to minimize risk or harm to sex industry workers while efficiently providing needed services.