eQETIC: A Maturity Model for Online Education

TL;DR

This paper introduces eQETIC, a maturity model designed to improve the quality of online educational solutions through a structured, multi-level approach that emphasizes continuous process improvement and stakeholder satisfaction.

Contribution

The paper presents a novel maturity model specifically tailored for online education, integrating best practices across multiple disciplines to enhance quality and effectiveness.

Findings

The model defines three maturity levels for online education projects.

Six entities cover key practices for planning and development.

The approach supports continuous improvement and stakeholder satisfaction.

Abstract

Digital solutions have substantially contributed to the growth and dissemination of education. The distance education modality has been presented as an opportunity for worldwide students in many types of courses. However, projects of digital educational platforms require different expertise including knowledge areas such as pedagogy, psychology, computing, and digital technologies associated with education that allow the correct development and application of these solutions. To support the evolution of such solutions with satisfactory quality indicators, this research presents a model focused on quality of online educational solutions grounded in an approach aimed to continuous process improvement. The model considers of three maturity levels and six common entities that address the specific practices for planning and developing digital educational solutions, targeting quality standards that satisfy their users, such as students, teachers, tutors, and other people involved in development and use of these kinds of educational solutions.