User-Centered Design (VIII): A New Framework of Intelligent Sociotechnical Systems and Prospects for Future Human Factors Research

TL;DR

This paper introduces a new framework for intelligent sociotechnical systems based on user-centered design, addressing limitations of traditional systems and highlighting future interdisciplinary research directions in human factors engineering.

Contribution

It proposes a novel iSTS framework that incorporates new characteristics of intelligent environments and suggests interdisciplinary approaches for future research.

Findings

Identifies limitations of traditional STS in the era of intelligence

Proposes a comprehensive iSTS framework with new characteristics

Recommends interdisciplinary collaboration for future human factors research

Abstract

Traditional sociotechnical systems (STS) theory has been widely used, but there are many new characteristics in the STS environment as we enter the intelligence era, resulting in the limitations of traditional STS. Based on the "user-centered design" philosophy, this paper proposes a new framework of intelligent sociotechnical systems (iSTS) and outlines the new characteristics of iSTS as well as its implications for the development of intelligent systems. Future research of iSTS requires interdisciplinary collaboration, including human factors engineering, this paper finally proposes suggestions from two aspects of human factors engineering methodology and approaches.