A Systematic Literature Review on Persuasive Technology at the Workplace

TL;DR

This systematic review analyzes recent research on persuasive technology in the workplace, highlighting design principles, disciplinary perspectives, and the importance of interactivity in influencing employee behavior.

Contribution

It provides a comprehensive categorization of studies on persuasive workplace systems and emphasizes the role of interactivity and feedback in effective design.

Findings

Interactivity enhances user experience and feedback.

Alignment of employee behavior with organizational goals is achievable.

Research spans technology design, user research, and gamification.

Abstract

Employees face decisions every day - in the absence of supervision. The outcome of these decisions can be influenced by digital workplace design through the power of persuasive technology. This paper provides a structured literature review based on recent research on persuasive technology in the workplace. It examines the design and use of persuasive systems from a variety of disciplinary perspectives and theories. The reviewed studies were categorized into the research streams of technology design, user-centered research, and gamification. The purpose of the studies is categorized using a modified definition of the persuasive systems design model. A number of experimental studies show that alignment of the employee's behavior with the employer's agenda can be achieved. A robust finding is the key role of interactivity in granting employees a subjective experience of rapid and meaningful feedback when using the interface.