Polite Emotional Dialogue Acts for Conversational Analysis in Daily Dialog Data

TL;DR

This paper explores how politeness correlates with emotions and dialogue acts in daily conversations, revealing patterns such as anger and disgust being impolite, while happiness and sadness tend to be polite.

Contribution

It introduces the concept of polite emotional dialogue acts and analyzes their relationship with socio-linguistic cues in conversational data.

Findings

Anger and Disgust are more associated with impolite utterances.

Happiness and Sadness tend to be polite.

Inform and Commissive acts contain more polite utterances than Question and Directive.

Abstract

Many socio-linguistic cues are used in the conversational analysis, such as emotion, sentiment, and dialogue acts. One of the fundamental social cues is politeness, which linguistically possesses properties useful in conversational analysis. This short article presents some of the brief findings of polite emotional dialogue acts, where we can correlate the relational bonds between these socio-linguistics cues. We found that the utterances with emotion classes Anger and Disgust are more likely to be impolite while Happiness and Sadness to be polite. Similar phenomenon occurs with dialogue acts, Inform and Commissive contain many polite utterances than Question and Directive. Finally, we will conclude on the future work of these findings.