Exploring technologies to better link physical evidence and digital information for disaster victim identification

TL;DR

This paper investigates how technology can improve linking physical evidence to digital information in disaster victim identification by understanding practitioner needs and reviewing suitable technologies.

Contribution

It combines human-computer interaction insights with a review of candidate technologies to enhance DVI processes and facilitate technology adoption in high-stress environments.

Findings

Identified key factors affecting DVI tagging and tracking

Reviewed and matched technologies to DVI process needs

Provided a practical table for technology application

Abstract

Disaster victim identification (DVI) entails a protracted process of evidence collection and data matching to reconcile physical remains with victim identity. Technology is critical to DVI by enabling the linkage of physical evidence to information. However, labelling physical remains and collecting data at the scene are dominated by low-technology paper-based practices. We ask, how can technology help us tag and track the victims of disaster? Our response has two parts. First, we conducted a human-computer interaction led investigation into the systematic factors impacting DVI tagging and tracking processes. Through interviews with Australian DVI practitioners, we explored how technologies to improve linkage might fit with prevailing work practices and preferences; practical and social considerations; and existing systems and processes. Using insights from these interviews and relevant literature, we identified four critical themes: protocols and training; stress and stressors; the plurality of information capture and management systems; and practicalities and constraints. Second, we applied the themes identified in the first part of the investigation to critically review technologies that could support DVI practitioners by enhancing DVI processes that link physical evidence to information. This resulted in an overview of candidate technologies matched with consideration of their key attributes. This study recognises the importance of considering human factors that can affect technology adoption into existing practices. We provide a searchable table (Supplementary Information) that relates technologies to the key attributes relevant to DVI practice, for the reader to apply to their own context. While this research directly contributes to DVI, it also has applications to other domains in which a physical/digital linkage is required, particularly within high-stress environments.