Implementation and user acceptance of research information systems

TL;DR

This study provides empirical insights into the implementation, acceptance, and data quality of research information systems in German academic institutions, highlighting the importance of data quality for user acceptance.

Contribution

It offers new empirical evidence on how data quality influences research information system acceptance within the framework of the Technology Acceptance Model.

Findings

High satisfaction and perceived usefulness of RIS in German institutions

Data quality significantly impacts user acceptance of RIS

Focus on commercial and open-source RIS solutions

Abstract

PurposeThe purpose of this paper is to present empirical evidence on the implementation, acceptance and quality-related aspects of research information systems (RIS) in academic institutions.Design/methodology/approachThe study is based on a 2018 survey with 160 German universities and research institutions.FindingsThe paper presents recent figures about the implementation of RIS in German academic institutions, including results on the satisfaction, perceived usefulness and ease of use. It contains also information about the perceived data quality and the preferred quality management. RIS acceptance can be achieved only if the highest possible quality of the data is to be ensured. For this reason, the impact of data quality on the technology acceptance model (TAM) is examined, and the relation between the level of data quality and user acceptance of the associated institutional RIS is addressed.Research limitations/implicationsThe data provide empirical elements for a better understanding of the role of the data quality for the acceptance of RIS, in the framework of a TAM. The study puts the focus on commercial and open-source solutions while in-house developments have been excluded. Also, mainly because of the small sample size, the data analysis was limited to descriptive statistics.Practical implicationsThe results are helpful for the management of RIS projects, to increase acceptance and satisfaction with the system, and for the further development of RIS functionalities.Originality/valueThe number of empirical studies on the implementation and acceptance of RIS is low, and very few address in this context the question of data quality. The study tries to fill the gap.