The Effects of Human Aspects on the Requirements Engineering Process: A Systematic Literature Review

TL;DR

This systematic literature review analyzes how various human aspects like personality, motivation, and communication influence the Requirements Engineering process, highlighting the need for further theoretical and practical evaluation of these effects.

Contribution

It provides a comprehensive overview of existing research on human factors in RE and identifies gaps for future investigation.

Findings

Communication significantly impacts RE.

Multiple human aspects together influence RE outcomes.

Most studies report positive or mixed effects of human aspects.

Abstract

Requirements Engineering (RE) requires the collaboration of various roles in SE, such as requirements engineers, stakeholders and other developers, and it is thus a highly human dependent process in software engineering (SE). Identifying how human aspects such as personality, motivation, emotions, communication, gender, culture and geographic distribution might impact RE would assist us in better supporting successful RE. The main objective of this paper is to systematically review primary studies that have investigated the effects of various human aspects on RE. A systematic literature review (SLR) was conducted and identified 474 initial primary research studies. These were eventually filtered down to 74 relevant, high-quality primary studies. Among the studies, the effects of communication have been considered in many RE studies. Other human aspects such as personality, motivation and gender have mainly been investigated to date related to SE studies including RE as one phase. Findings show that studying more than one human aspect together is beneficial, as this reveals relationships between various human aspects and how they together impact the RE process. However, the majority of these studied combinations of human aspects are unique. From 56.8% of studies that identified the effects of human aspects on RE, 40.5% identified the positive impact, 30.9% negative, 26.2% identified both impacts whereas 2.3% mentioned that there was no impact. This implies that a variety of human aspects positively or negatively affects the RE process and a well-defined theoretical analysis on the effects of different human aspects on RE remains to be defined and practically evaluated. Findings of this SLR help researchers who are investigating the impact of various human aspects on RE by identifying well-studied research areas, and highlight new areas that should be focused on in future research.