ISPY: Automatic Issue-Solution Pair Extraction from Community Live Chats

TL;DR

This paper introduces ISPY, an automated deep learning-based system for extracting issue-solution pairs from noisy developer live chat logs, enhancing knowledge sharing and reuse in software communities.

Contribution

ISPY is the first approach to automatically disentangle, detect issue discussions, and extract solutions from live chat data using customized neural network models.

Findings

Issue detection F1 score of 76%, outperforming baselines by 30%.

Solution extraction F1 score of 63%, outperforming baselines by 20%.

Effective automatic extraction of issue-solution pairs from noisy chat logs.

Abstract

Collaborative live chats are gaining popularity as a development communication tool. In community live chatting, developers are likely to post issues they encountered (e.g., setup issues and compile issues), and other developers respond with possible solutions. Therefore, community live chats contain rich sets of information for reported issues and their corresponding solutions, which can be quite useful for knowledge sharing and future reuse if extracted and restored in time. However, it remains challenging to accurately mine such knowledge due to the noisy nature of interleaved dialogs in live chat data. In this paper, we first formulate the problem of issue-solution pair extraction from developer live chat data, and propose an automated approach, named ISPY, based on natural language processing and deep learning techniques with customized enhancements, to address the problem. Specifically, ISPY automates three tasks: 1) Disentangle live chat logs, employing a feedforward neural network to disentangle a conversation history into separate dialogs automatically; 2) Detect dialogs discussing issues, using a novel convolutional neural network (CNN), which consists of a BERT-based utterance embedding layer, a context-aware dialog embedding layer, and an output layer; 3) Extract appropriate utterances and combine them as corresponding solutions, based on the same CNN structure but with different feeding inputs. To evaluate ISPY, we compare it with six baselines, utilizing a dataset with 750 dialogs including 171 issue-solution pairs and evaluate ISPY from eight open source communities. The results show that, for issue-detection, our approach achieves the F1 of 76%, and outperforms all baselines by 30%. Our approach achieves the F1 of 63% for solution-extraction and outperforms the baselines by 20%.