Building Resilient Information Systems for Child Nutrition in Post-conflict Sri Lanka during COVID-19 Pandemic

TL;DR

This study explores how socio-technical factors like leadership, capacity building, and multisector collaboration contribute to developing resilient mobile-based nutrition information systems in a post-conflict Sri Lankan district during COVID-19.

Contribution

It provides empirical insights into the mechanisms that foster resilience in routine information systems in low-resource, post-conflict settings during a pandemic.

Findings

Capacity building and leadership enhance system resilience.

Multisector collaboration improves data quality and use.

Platform resilience supports sustainable information system operation.

Abstract

Post-conflict, low-resource settings are menaced with challenges related to low-resources, economic and social instability. The objective of the study is to understand the socio-technical determinants of resilience of resilience of routine information systems a backdrop of an implementation of a mobile-based nutrition information system in a post-conflict district in Sri Lanka. The longitudinal events in the study spans across several years into the period of COVID-19 pandemic and tries to understand the process of developing resilience of in a vulnerable district. The qualitative study deploys interviews, observations and document analysis for collection of empirical data. The case study reveals the long-standing capacity building, leadership and local governance, multisector collaboration, platform resilience and empowering of field health staff contribute in building resilience in everyday context. The empirical insights include the mechanisms in building resilience in routine system in low resource settings while promoting data quality and data use at field level.