Data Analysis: Communicating with Offshore Vendors using Instant Messaging Services

TL;DR

This study investigates how effective communication via instant messaging impacts offshore vendor relationships, revealing that despite fragmented language, communication remained successful in IT business contexts.

Contribution

It introduces an analytic framework to assess communication effectiveness in offshore vendor interactions through chat conversation analysis.

Findings

Fragmented language did not hinder communication success.

Both clients and providers adapted to communication anomalies.

Effective messaging supports offshore vendor relationships.

Abstract

The purpose of this study is to find whether the choice of correct analytic process is effective to derive a meaningful and correct conclusion from the vast amount of information. For this purpose, I designed an analytic framework to investigate the importance of effective communication on the success of IT business. Through an detailed analysis of chat conversations between a outsource service provider and client, this study found evidence to suggest that the language used in instant messaging environments between clients & offshore providers was highly fragmented and broken, but both the client and offshore provider did not seemed to be impacted by these anomalies.