Success in IT offshoring: Does it depend on the location or the company?

TL;DR

This paper investigates whether the success of IT offshoring is primarily influenced by the offshoring location or the company's own characteristics, focusing on the role of country reputation in decision-making.

Contribution

It analyzes the impact of offshoring country reputation on firms' outsourcing decisions, highlighting factors that contribute to successful offshoring beyond just location.

Findings

Country reputation significantly affects offshoring success.

Indian offshoring market dominance linked to country reputation.

Firm decision-making is influenced more by reputation than by location alone.

Abstract

Many companies are now looking towards offshore vendors to fulfill their outsourcing requirements. With this growth, we have seen particular countries such as India dominate the offshoring market, and this paper will examine what type of role the reputation of a particular offshoring country has on the decision making process of firms looking to offshore.