Opportunities and challenges of Blockchain-Oriented systems in the tourism industry

TL;DR

This paper explores how blockchain technology can transform the tourism industry by enhancing destination management and stakeholder engagement, highlighting opportunities and challenges in implementing these innovative IT solutions.

Contribution

It provides an analysis of blockchain applications in tourism, combining research insights and software project evaluations to identify benefits and implications for stakeholders.

Findings

Blockchain can improve destination management and monitoring.

It offers new services across the destination lifecycle.

Challenges include technological and stakeholder integration issues.

Abstract

The tourism industry is increasingly influenced by the evolution of information and communication technologies (ICT), which are revolutionizing the way people travel. In this work we want to nvestigate the use of innovative IT technologies by DMOs (Destination Management Organizations), focusing on blockchain technology, both from the point of view of research in the field, and in the study of the most relevant software projects. In particular, we intend to verify the benefits offered by these IT tools in the management and monitoring of a destination, without forgetting the implications for the other stakeholders involved. These technologies, in fact, can offer a wide range of services that can be useful throughout the life cycle of the destination.