Towards Achieving Trust Through Transparency and Ethics (Pre-Print)
David Kwan, Luiz Marcio Cysneiros, Julio Cesar Sampaio do Prado Leite

TL;DR
This paper explores how transparency and ethics, viewed as Non-Functional Requirements, can enhance trust in software, especially in critical systems, by developing a catalog and a Softgoal Interdependency Graph to guide trustworthy software design.
Contribution
It introduces a novel approach to encode social responsibility knowledge as NFRs, creating a trust catalog and SIG to aid software engineers in building trustworthy systems.
Findings
Developed a trust catalog based on NFRs and CSR literature.
Created a Softgoal Interdependency Graph to visualize trust relationships.
Provided a framework for integrating ethics and transparency into software engineering.
Abstract
The ubiquitous presence of software in the products we use, together with Artificial Intelligence in these products, has led to an increasing need for consumer trust. Consumers often lose faith in products, and the lack of Trust propagates to the companies behind them. This is even more so in mission-critical systems such as autonomous vehicles and clinical support systems. This paper follows grounded theory principles to elicit knowledge related to Trust, Ethics, and Transparency. We approach these qualities as Non-Functional Requirements (NFRs), aiming to build catalogs to subsidize the construction of Socially Responsible Software. The corpus we have used was built on a selected collection of literature on Corporate Social Responsibility, with an emphasis on Business Ethics. Our challenge is how to encode the social perspective knowledge, mainly through the view of Corporate Social…
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Taxonomy
TopicsEthics and Social Impacts of AI · Innovation, Sustainability, Human-Machine Systems · Ethics in Business and Education
