The Implementation of an ES in a Small Firm: The case of Silk Cooperation

TL;DR

This paper discusses the successful implementation of a cloud ERP system in a small Asian firm, highlighting unique challenges and lessons learned, contributing insights into small firm enterprise system adoption.

Contribution

It provides a detailed case study of cloud ERP implementation in a small firm, emphasizing factors influencing success distinct from larger organizations.

Findings

Successful cloud ERP implementation in a small firm

Key enabling factors identified for small firm adoption

Lessons learned for future small firm ES projects

Abstract

The introduction of cloud computing has provided opportunities for small businesses to implement enterprise systems (ES) in their organizations and thereby improve their business processes. While there have been many studies focusing on ES implementation among medium-large sized firms, the factors that influence the implementations of ES in such firms are different to that of small firms. This teaching case discusses an implementation of a cloud enterprise resource planning (ERP) system in a small firm in the Asian region. The case illustrates factors that enabled successful implementation of a cloud ERP system in a small firm and the lessons learnt through this successful endeavor. The case study and the teaching notes are suitable for any undergraduate or postgraduate cohort, following a course in management information systems.