Finding the Contextual Gap Towards Employee Engagement in Financial Sector: A Review Study

TL;DR

This review synthesizes 11 years of research on employee engagement in the financial sector, identifying key determinants and outcomes, and proposing a conceptual model to guide future studies and HR practices.

Contribution

The paper provides a comprehensive review of empirical studies on employee engagement in the financial sector and introduces a conceptual model for understanding its predictors and outcomes.

Findings

Identified 91 empirical studies on employee engagement in the financial sector.

Highlighted key determinants such as organizational, individual, and job factors.

Proposed a conceptual model to expand understanding of engagement predictors and outcomes.

Abstract

This review paper identifies the core evidence of research on employee engagement , considering a stern challenge facing the financial sector nowadays. The study highlights the noteworthy knowledge gaps that will support human resource management practitioners to embed in the research towards sectoral context. Pertinent articles were selected through key search points and excerpt-related literature. The key search points covered the topic related to different terms of engagement for example "employee engagement" OR "work engagement" OR "job engagement" OR "organization engagement" OR "staff engagement" OR "personnel engagement" which were steered in diverse context particularly financial sector. Through critically reviewing the literature for the last 11 years i.e., 2009-2019, we discovered 91 empirical studies in financial sector. From these studies, we found the overall concept of engagement and its different determinants (e.g., organizational factors, individual factors, job factors) as well as its various outcomes (e.g., employee outcomes, organizational outcomes). We also formulated a conceptual model to expand the body of knowledge in the area of employee engagement for a better understanding of its predictors and outcomes. Besides, limitations of the study and future recommendations are also contemplated.