Using Trust in Automation to Enhance Driver-(Semi)Autonomous Vehicle Interaction and Improve Team Performance

TL;DR

This paper investigates how trust develops between drivers and automated driving systems, modeling factors influencing trust and proposing adaptive ADS features to optimize human-robot interaction and safety.

Contribution

It introduces a model of driver trust dynamics in ADS, based on risk factors and short-term interactions, enabling adaptive systems to calibrate trust levels.

Findings

Trust levels can be reliably characterized and estimated.

Drivers' trusting behaviors correlate with eye movements and feature usage.

Adaptive ADS can potentially prevent under- and over-trusting.

Abstract

Trust in robots has been gathering attention from multiple directions, as it has special relevance in the theoretical descriptions of human-robot interactions. It is essential for reaching high acceptance and usage rates of robotic technologies in society, as well as for enabling effective human-robot teaming. Researchers have been trying to model the development of trust in robots to improve the overall rapport between humans and robots. Unfortunately, the miscalibration of trust in automation is a common issue that jeopardizes the effectiveness of automation use. It happens when a user's trust levels are not appropriate to the capabilities of the automation being used. Users can be: under-trusting the automation -- when they do not use the functionalities that the machine can perform correctly because of a lack of trust; or over-trusting the automation -- when, due to an excess of trust, they use the machine in situations where its capabilities are not adequate. The main objective of this work is to examine driver's trust development in the ADS. We aim to model how risk factors (e.g.: false alarms and misses from the ADS) and the short-term interactions associated with these risk factors influence the dynamics of drivers' trust in the ADS. The driving context facilitates the instrumentation to measure trusting behaviors, such as drivers' eye movements and usage time of the automated features. Our findings indicate that a reliable characterization of drivers' trusting behaviors and a consequent estimation of trust levels is possible. We expect that these techniques will permit the design of ADSs able to adapt their behaviors to attempt to adjust driver's trust levels. This capability could avoid under- and over-trusting, which could harm their safety or their performance.