Maximizing the Value of Enterprise Human-Computer Interaction Standards: Strategies and Applications

TL;DR

This paper examines how enterprise-level human-computer interaction standards can be effectively developed and applied, highlighting strategies, challenges, and practical insights from Intel Corporation to enhance HCI practices in organizations.

Contribution

It provides a detailed analysis of enterprise HCI standards, their strategic development, and governance, with case insights from Intel to guide organizations in standard implementation.

Findings

Enterprise HCI standards face unique strategic and governance challenges.

Practical practices at Intel demonstrate effective HCI standard application.

Aligning standards with organizational goals enhances HCI practice effectiveness.

Abstract

Human factors/ergonomics (HFE) standards are not only a useful reference for experienced HFE practitioners but can also provide guidance for organizations that are inexperienced in HFE design practice. HFE standards can give credibility to the value of introducing user centered methods. As computing technologies advance, knowledge of HFE has spread to the computing related work, and the field of human-computer interaction (HCI) has grown rapidly. Accordingly, HCI standards have evolved for guiding practice. There is great deal of literature concerned with the development and practice of international standards (e.g., International Organization for Standardization/ISO) and national (e.g., The American National Standards Institute/ANSI) HFE or HCI standards, but little on the practice of HCI standards at lower levels, such as at the level of enterprise. This chapter will focus on the practice of HCI standards there. It intends to assess the challenges of enterprise HCI standards from strategy, development, and governance perspectives. Specifically, we discuss the practices at Intel Corporation, a high-tech enterprise environment.