Questionnaires and Qualitative Feedback Methods to Measure User Experience in Mixed Reality

TL;DR

This paper discusses the use of questionnaires and qualitative feedback to measure user experience in mixed reality, highlighting their applications, limitations, and providing guidelines for future research.

Contribution

It presents practical examples of qualitative methods in mixed reality user experience research and offers guidelines to improve their effectiveness.

Findings

Qualitative feedback provides detailed user insights.

Current limitations include subjective bias and measurement consistency.

Guidelines help standardize qualitative user experience assessment.

Abstract

Evaluating the user experience of a software system is an essential final step of every research. Several concepts such as flow, affective state, presences, or immersion exist to measure user experience. Typical measurement techniques analyze physiological data, gameplay data, and questionnaires. Qualitative feedback methods are another approach to collect detailed user insights. In this position paper, we will discuss how we used questionnaires and qualitative feedback methods in previous mixed reality work to measure user experience. We will present several measurement examples, discuss their current limitations, and provide guideline propositions to support comparable mixed reality user experience research in the future.