A Conversational Agent System for Dietary Supplements Use

TL;DR

This paper introduces the first conversational agent system designed to assist consumers with information about dietary supplements, addressing the gap in accessible, reliable DS-related information.

Contribution

It presents a novel CA system specifically tailored for dietary supplements, filling a gap in healthcare conversational agents.

Findings

The system effectively provides DS information to users.

It demonstrates improved user engagement and information retrieval accuracy.

The system addresses safety and efficacy concerns in DS use.

Abstract

Dietary supplements (DS) have been widely used by consumers, but the information around the efficacy and safety of DS is disparate or incomplete, thus creating barriers for consumers to find information effectively. Conversational agent (CA) systems have been applied to the healthcare domain, but there is no such a system to answer consumers regarding DS use, although widespread use of DS. In this study, we develop the first CA system for DS use