User Interface Factors of Mobile UX: A Study with an Incident Reporting Application

TL;DR

This study investigates how user interface design factors influence the usability and user experience of a mobile incident reporting app, revealing key insights into element sequencing and navigation modalities.

Contribution

It provides empirical evidence on the impact of UI element sequence and navigation mode on mobile UX, informing guidelines for incident reporting app design.

Findings

Sequence of UI elements affects UX positively.

No significant difference between tab and scrolling navigation in short forms.

Results contribute to empirically-derived UI guidelines for mobile incident reporting.

Abstract

Smartphones are now ubiquitous, yet our understanding of user interface factors that maximize mobile user experience (UX), is still limited. This work presents a controlled experiment, which investigated factors that affect the usability and UX of a mobile incident reporting app. The results indicate that sequence of user interface elements matters while striving to increase UX, and that there is no difference between tab and scrolling as navigation modalities in short forms. These findings can serve as building blocks for empirically-derived guidelines for mobile incident reporting.