Airport Capacity and Performance in Europe -- A study of transport economics, service quality and sustainability

TL;DR

This paper provides a comprehensive analysis of European airports' operational and financial performance, focusing on benchmarking key indicators to assess service quality and sustainability from a passenger perspective.

Contribution

It introduces a benchmarking framework that compares European airports using technical and economic key indicators to evaluate service quality and performance.

Findings

Identifies key performance indicators for airport service quality

Highlights differences in operational efficiency among European airports

Provides insights into sustainability practices in airport management

Abstract

The purpose of this dissertation is to present an overview of the operational and financial performance of airports in Europe. In benchmarking studies, airports are assessed and compared with other airports based on key indicators from a technical and an economic point of view. The interest lies primarily in the question, which key figures can best measure the perception of quality of service from the point of view of the passenger for the services at an airport.