Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia

TL;DR

This study empirically evaluates user experience of a public institution dashboard in Indonesia, using simplified measures to assess ease of use and system usability, providing practical insights for future development.

Contribution

It applies an empirical evaluation method to assess user experience in a public dashboard system, highlighting practical usability insights for stakeholders.

Findings

Ease score of 5.7 indicating easy to use

System usability score of 81.3 in acceptable range

Practical implications for system development stages

Abstract

The easiness, speed, accuracy, security are the four main indicators of information quality that may be of concern to people for accessing information in a public institution dashboard system. To find out whether the data displayed on the system is easily understood by the users, an empirical evaluation study may indispensable to be performed. Evaluating user experience is one way to know whether a system is in accordance with user needs or not, whether related to data, interfaces or system performance. This study assessed user experiences based on the product pyramid and its development process in the case of a public dashboard system in a public institution in Indonesia. The empirical experiment was conducted with about 15 participants using a scenario that were deliberately designed and then gave answers to the single ease question (SEQ) and the system usability scale (SUS). The results show that SEQ measurement results obtained value of almost 5.7 which indicates that the application measurement results have an easy level. The SUS results demonstrate that the system was in the acceptable category with the value of around 81.3. Although findings of the study might not contribute theoretically, the findings may demonstrate a practical consideration for the stakeholders, in terms of the next system development stage.