Proposed E-payment Process Model to Enhance Quality of Service through Maintaining the Trust of Availability

TL;DR

This paper proposes a new e-payment process model aimed at improving service quality by emphasizing availability and trust, addressing clarity issues in verification procedures within e-commerce.

Contribution

The paper introduces a novel e-payment process model that enhances service quality by maintaining availability and trust, focusing on key security dimensions.

Findings

Improved service availability through the new model

Enhanced trust and security in e-payments

Better verification procedures for service quality

Abstract

The use of the Internet has become an urgent necessity in various fields and activities. One of such important fields could be electronic business (E-Business). E-business includes all operations and activities related to Internet commerce, including e-commerce, e-marketing, eservices, e-payment, and electronic transfer. This proposal focuses on two perspectives that are under e-commerce umbrella where many e-payment process models suffer from the lack of clarity in the special procedures of the verification of the quality of services. This proposal, therefore, proposes a new E-payment process model to enhance the quality of service through maintaining availability. The proposed model focuses on the concepts of electronic payment model dimensions, which includes integrity, non-repudiation, authenticity, confidentiality, privacy, and availability. Accordingly, the proposed model implements the availability dimension in order to improve the quality of services that are provided to the consumer.