Designing a Socio-Technical Business Process for Analyzing Information Quality Requirements: Experience Report

TL;DR

This paper presents the development of a socio-technical business process model, WFA-net, designed to incorporate information quality requirements within social and organizational contexts, addressing limitations of traditional control-flow focused approaches.

Contribution

It introduces WFA-net, a novel socio-technical business process model that captures information quality requirements considering social and organizational factors.

Findings

WFA-net effectively captures social and organizational IQ requirements.

The approach highlights social and organizational vulnerabilities affecting BP enactment.

Lessons learned improve understanding of integrating IQ in socio-technical processes.

Abstract

Although many BPs involve critical activities that demand high-quality information for their successful enactment, most available BP approaches focus mainly on control-flow, and either ignore the Information Quality (IQ) perspective or consider it as a mere technical issue, instead of a social and organizational one. This leaves a BP subject to different types of social and organizational IQ vulnerabilities that may negatively impact, or even abort the BP enactment. To tackle this problem, a Socio-Technical BP (STBP), namely a Workflow-net with Actors (WFA-net) has been developed. WFA-net allows for capturing IQ requirements in their social and organizational context. This paper reports on the experience gained, findings and lessons learned while developing the WFA-net.