A First Look at Human Values-Violation in App Reviews
Humphrey O. Obie, Waqar Hussain, Xin Xia, John Grundy, Li Li, Burak, Turhan, Jon Whittle, Mojtaba Shahin

TL;DR
This study analyzes over 22,000 mobile app reviews to detect human value violations, revealing that a significant portion of users perceive violations, especially in benevolence and self-direction, emphasizing the importance of aligning app development with human values.
Contribution
It introduces a novel approach using NLP to detect human value violations in app reviews based on Schwartz's human values model, providing insights into user-perceived ethical issues.
Findings
26.5% of reviews indicated perceived value violations
Benevolence and self-direction are most violated
Conformity and tradition are least violated
Abstract
Ubiquitous technologies such as mobile software applications (mobile apps) have a tremendous influence on the evolution of the social, cultural, economic, and political facets of life in society. Mobile apps fulfil many practical purposes for users including entertainment, transportation, financial management, etc. Given the ubiquity of mobile apps in the lives of individuals and the consequent effect of these technologies on society, it is essential to consider the relationship between human values and the development and deployment of mobile apps. The many negative consequences of violating human values such as privacy, fairness or social justice by technology have been documented in recent times. If we can detect these violations in a timely manner, developers can look to better address them. To understand the violation of human values in a range of common mobile apps, we analysed…
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