Adaptivity and Personalization Application Scenarios in eParticipation

TL;DR

This paper explores how adaptivity and personalization can enhance eParticipation websites by improving citizen engagement and decision-making processes, addressing current underuse of these technologies in democratic contexts.

Contribution

It defines potential application scenarios for adaptivity and personalization in eParticipation and examines their impact on citizen engagement and democratic participation.

Findings

Potential scenarios for applying adaptivity in eParticipation

Positive impact on citizen engagement and participation

Identification of challenges and opportunities in implementation

Abstract

Adaptivity and personalization technologies appear not to be very much used in eparticipation projects to date. These technologies are commonly used to overcome the overflow of information and service providers adopt them in order to acquire a better knowledge of their end-users and optimize their service offerings. In this paper we investigate the potential of adaptivity and personalization principles and technologies when applied to the eParticipation field and more specifically, to eParticipation websites. Potential application scenarios of these technologies in the context of policy engagement and active participation of citizens in democratic decision-making are defined and their impact in eParticipation is examined.