Assessing the usability of the mobile application game Call of Duty

TL;DR

This paper evaluates the usability of the popular mobile game Call of Duty, emphasizing the importance of user satisfaction and experience in maintaining its market success amidst mobile technology advances.

Contribution

It provides an assessment of Call of Duty's usability, highlighting the need for user-focused design in mobile gaming applications.

Findings

High user satisfaction correlates with game success.

Usability improvements can enhance user experience.

Mobile game design must adapt to technological constraints.

Abstract

The technological advances in the smartphone application market has expanded at great lengths in recent years (Kaya, Ozturk & Gumussoy 2019). One of the main smartphone applications that often sees record breaking downloads are gaming apps. The gaming application that recently received the most downloads of all time, 100 million in one week, was the mobile game Call of Duty (CoD). With the game generating revenues of over $8 million across app stores, it is important that the users are satisfied with the game and its experience (Cuthbertson, 2019). Unlike other applications, gamers are drawn to gaming applications for their experience more than their functionality. Ensuring that the game is performing with efficiency and of a high level of satisfaction, is key in enhancing the users experience and remaining popular in such a competitive market (Barnett, Harvey and Gatzidis 2018). There are significant advances of mobile applications such as portability and accessibility but the change in architecture has meant that some aspects of design and usability have had to be constrained. Therefore, mobile games need to be more user focused (Nayebi, Desharnais and Abran 2012).