Three Patterns to Support Empathy in Computer-Mediated Human Interaction

TL;DR

This paper introduces three design patterns for enhancing empathy in remote teaching platforms, based on developing a system for learning Japanese kanji, emphasizing embodiment and emotional connection.

Contribution

It presents a novel set of design patterns derived from practical experience to foster empathy in computer-mediated interactions.

Findings

Three patterns support empathy in remote interactions

Patterns are based on embodiment principles

Applicable to various online communication systems

Abstract

We present three patterns for computer-mediated interaction which we discovered during the design and development of a platform for remote teaching and learning of kanji, the Chinese characters used in written Japanese. Our aim in developing this system was to provide a basis for embodiment in remote interaction, and in particular to support the experience of empathy by both teacher and student. From this study, the essential elements are abstracted and suggested as design patterns for other computer-mediated interaction systems.