Chatbots as conversational healthcare services

TL;DR

This paper examines the rise of healthcare chatbots, focusing on their design, human-AI interaction, and transparency to improve prevention, diagnosis, and treatment services.

Contribution

It provides an analysis of design considerations and transparency issues in healthcare chatbots, highlighting their role in healthcare service delivery.

Findings

Growing number of healthcare chatbots for prevention, diagnosis, and treatment

Emphasis on human-AI interaction and transparency in chatbot design

Insights into design challenges and opportunities in healthcare chatbots

Abstract

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the Human-AI interaction aspects and the transparency in AI automation and decision making.