Addressing Purchase-Impression Gap through a Sequential Re-ranker

TL;DR

This paper introduces a sequential reranker for eCommerce search results that reduces the purchase-impression gap and improves conversion by reordering top search results based on historic shopping patterns and impression distribution.

Contribution

The paper presents a novel sequential reranking method that adjusts search result orderings to better match purchase-impression distributions, enhancing relevance and user engagement.

Findings

Achieved around 10% reduction in purchase-impression gap.

Improved conversion metrics on eBay.

Demonstrated effectiveness through experiments on validation datasets.

Abstract

Large scale eCommerce platforms such as eBay carry a wide variety of inventory and provide several buying choices to online shoppers. It is critical for eCommerce search engines to showcase in the top results the variety and selection of inventory available, specifically in the context of the various buying intents that may be associated with a search query. Search rankers are most commonly powered by learning-to-rank models which learn the preference between items during training. However, they score items independent of other items at runtime. Although the items placed at top of the results by such scoring functions may be independently optimal, they can be sub-optimal as a set. This may lead to a mismatch between the ideal distribution of items in the top results vs what is actually impressed. In this paper, we present methods to address the purchase-impression gap observed in top search results on eCommerce sites. We establish the ideal distribution of items based on historic shopping patterns. We then present a sequential reranker that methodically reranks top search results produced by a conventional pointwise scoring ranker. The reranker produces a reordered list by sequentially selecting candidates trading off between their independent relevance and potential to address the purchase-impression gap by utilizing specially constructed features that capture impression distribution of items already added to a reranked list. The sequential reranker enables addressing purchase impression gap with respect to multiple item aspects. Early version of the reranker showed promising lifts in conversion and engagement metrics at eBay. Based on experiments on randomly sampled validation datasets, we observe that the reranking methodology presented produces around 10% reduction in purchase-impression gap at an average for the top 20 results, while making improvements to conversion metrics.