Chatbot Interaction with Artificial Intelligence: Human Data Augmentation with T5 and Language Transformer Ensemble for Text Classification

TL;DR

This paper introduces the CI-AI framework that enhances chatbot task classification by augmenting human data with T5 paraphrasing and ensemble transformer models, achieving near-perfect accuracy.

Contribution

It presents a novel data augmentation approach using T5 and demonstrates improved classification performance with transformer ensembles for chatbot interactions.

Findings

Data augmentation with T5 improves accuracy by 4.01%.

RoBERTa with T5 data achieves 98.96% accuracy.

Ensemble of top models reaches 99.59% accuracy.

Abstract

In this work, we present the Chatbot Interaction with Artificial Intelligence (CI-AI) framework as an approach to the training of deep learning chatbots for task classification. The intelligent system augments human-sourced data via artificial paraphrasing in order to generate a large set of training data for further classical, attention, and language transformation-based learning approaches for Natural Language Processing. Human beings are asked to paraphrase commands and questions for task identification for further execution of a machine. The commands and questions are split into training and validation sets. A total of 483 responses were recorded. Secondly, the training set is paraphrased by the T5 model in order to augment it with further data. Seven state-of-the-art transformer-based text classification algorithms (BERT, DistilBERT, RoBERTa, DistilRoBERTa, XLM, XLM-RoBERTa, and XLNet) are benchmarked for both sets after fine-tuning on the training data for two epochs. We find that all models are improved when training data is augmented by the T5 model, with an average increase of classification accuracy by 4.01%. The best result was the RoBERTa model trained on T5 augmented data which achieved 98.96% classification accuracy. Finally, we found that an ensemble of the five best-performing transformer models via Logistic Regression of output label predictions led to an accuracy of 99.59% on the dataset of human responses. A highly-performing model allows the intelligent system to interpret human commands at the social-interaction level through a chatbot-like interface (e.g. "Robot, can we have a conversation?") and allows for better accessibility to AI by non-technical users.