Emotional Design

TL;DR

This paper reviews models and methods of emotional design, proposes a systematic process for implementing it, and discusses future challenges to guide researchers and practitioners in the field.

Contribution

It introduces a comprehensive framework for emotional design, integrating multiple steps and updated methods to enhance systematic application and research.

Findings

Reviewed key models and methods of emotional design

Proposed a systematic process including needs elicitation, analysis, and fulfillment

Discussed future challenges and directions in emotional design

Abstract

Emotional design has been well recognized in the domain of human factors and ergonomics. In this chapter, we reviewed related models and methods of emotional design. We are motivated to encourage emotional designers to take multiple perspectives when examining these models and methods. Then we proposed a systematic process for emotional design, including affective-cognitive needs elicitation, affective-cognitive needs analysis, and affective-cognitive needs fulfillment to support emotional design. Within each step, we provided an updated review of the representative methods to support and offer further guidance on emotional design. We hope researchers and industrial practitioners can take a systematic approach to consider each step in the framework with care. Finally, the speculations on the challenges and future directions can potentially help researchers across different fields to further advance emotional design.