Developing FB Chatbot Based on Deep Learning Using RASA Framework for University Enquiries

TL;DR

This paper presents the development of a university enquiry chatbot on Facebook using deep learning with RASA, focusing on campus-specific information and leveraging LSTM models for improved responses.

Contribution

It introduces a novel Facebook chatbot for university inquiries utilizing RASA framework and LSTM deep learning, tailored for campus-specific needs in Indonesia.

Findings

Successfully developed a Facebook chatbot for university inquiries.

Utilized LSTM deep learning models within RASA framework.

Focused on campus-specific information for Magister Informatics FTI University.

Abstract

Smart systems for Universities powered by Artificial Intelligence have been massively developed to help humans in various tasks. The chatbot concept is not something new in today society which is developing with recent technology. College students or candidates of college students often need actual information like asking for something to customer service, especially during this pandemic, when it is difficult to have an immediate face-to-face meeting. Chatbots are functionally helping in several things such as curriculum information, admission for new students, schedule info for any lecture courses, students grade information, and some adding features for Muslim worships schedule, also weather forecast information. This Chatbot is developed by Deep Learning models, which was adopted by an artificial intelligence model that replicates human intelligence with some specific training schemes. This kind of Deep Learning is based on RNN which has some specific memory savings scheme for the Deep Learning Model, specifically this chatbot using LSTM which already integrates by RASA framework. LSTM is also known as Long Short Term Memory which efficiently saves some required memory but will remove some memory that is not needed. This Chatbot uses the FB platform because of the FB users have already reached up to 60.8% of its entire population in Indonesia. Here's the chatbot only focuses on case studies at campus of the Magister Informatics FTI University of Islamic Indonesia. This research is a first stage development within fairly sufficient simulate data.