Security, Privacy and Ethical Concerns of IoT Implementations in Hospitality Domain
Suat Mercan, Kemal Akkaya, Lisa Cain, John Thomas

TL;DR
This paper surveys security, privacy, and ethical issues related to IoT deployment in the hospitality industry, highlighting challenges, potential problems, and solutions to guide better practices.
Contribution
It provides a focused analysis of IoT security and privacy concerns in hospitality, offering insights and guidance for industry stakeholders.
Findings
Identifies unique security challenges in hospitality IoT applications
Highlights privacy risks due to extensive customer data collection
Suggests potential solutions for ethical IoT deployment in hotels
Abstract
The Internet of Things (IoT) has been on the rise in the last decade as it finds applications in various domains. Hospitality is one of the pioneer sectors that has adopted this technology to create novel services such as smart hotel rooms, personalized services etc. Hotels, restaurants, theme parks, and cruise ships are some specific application areas to improve customer satisfaction by creating an intense interactive environment and data collection with the use of appropriate sensors and actuators. However, applying IoT solutions in the hospitality environment has some unique challenges such as easy physical access to devices. In addition, due to the very nature of these domains, the customers are at the epicenter of these IoT technologies that result in a massive amount of data collection from them. Such data and its management along with business purposes also raises new concerns…
Peer Reviews
No public reviews on file for this paper yet. If you reviewed it on a platform where reviews are public (OpenReview, ICLR, NeurIPS, ICML), you can paste yours below so the community can read it here.
Videos
No videos yet. Explain this paper in a talk, walkthrough, or lecture? Add one.
