Security for People with Mental Illness in Telehealth Systems: A Proposal

TL;DR

This paper discusses the importance of security in telehealth systems for mental health, emphasizing user-centric design to improve accessibility and address the mental health crisis.

Contribution

It proposes a process for designing security mechanisms in telehealth systems tailored for people with mental illness, focusing on usability and security.

Findings

Identifies key security properties needed for mental health telehealth systems

Suggests a user-centered approach to security design

Highlights the gap in security considerations beyond privacy regulations

Abstract

A mental health crisis is looming large, and needs to be addressed. But across age groups, even just in the United States, more than 50% of people with any mental illness (AMI) did not seek or receive any service or treatment. The proliferation of telehealth and telepsychiatry tools and systems can help address this crisis, but outside of traditional regulatory aspects on privacy, e.g. Health Insurance Portability and Accountability Act (HIPPA), there does not seem to be enough attention on the security needs, concerns, or user experience of people with AMI using those telehealth systems. In this text, I try to explore some priority security properties for telehealth systems used by people with AMI for mental heath services (MHS). I will also suggest some key steps in a proposed process for designing and building security mechanisms into such systems, so that security is accessible and usable to patients with AMI, and these systems can achieve their goals of ameliorate this mental health crisis.