Social capital and resilience make an employee cooperate for coronavirus measures and lower his/her turnover intention

TL;DR

This study finds that employees with higher social capital and resilience are more supportive of COVID-19 measures and less likely to leave, but increased fatigue and anxiety can raise turnover intentions.

Contribution

It reveals the importance of social capital and resilience in fostering employee cooperation during crises and highlights the complex effects of anxiety and fatigue.

Findings

Higher social capital and resilience increase support for COVID-19 measures.

Supportive employees are less likely to consider leaving their jobs.

Fatigue and anxiety about COVID-19 can increase turnover intentions.

Abstract

An important theme is how to maximize the cooperation of employees when dealing with crisis measures taken by the company. Therefore, to find out what kind of employees have cooperated with the company's measures in the current corona (COVID-19) crisis, and what effect the cooperation has had to these employees/companies to get hints for preparing for the next crisis, the pass analysis was carried out using awareness data obtained from a questionnaire survey conducted on 2,973 employees of Japanese companies in China. The results showed that employees with higher social capital and resilience were more supportive of the company's measures against corona and that employees who were more supportive of corona measures were less likely to leave their jobs. However, regarding fatigue and anxiety about the corona felt by employees, it was shown that it not only works to support cooperation in corona countermeasures but also enhances the turnover intention. This means that just by raising the anxiety of employees, even if a company achieves the short-term goal of having them cooperate with the company's countermeasures against corona, it may not reach the longer-term goal by making them increase their intention to leave. It is important for employees to be aware of the crisis and to fear it properly. But more than that, it should be possible for the company to help employees stay resilient, build good relationships with them, and increase their social capital to make them support crisis measurement of the company most effectively while keeping their turnover intention low.