Dashboard of sentiment in Austrian social media during COVID-19

TL;DR

This paper presents a real-time sentiment monitoring dashboard for Austrian social media during COVID-19, revealing emotional trends and patterns linked to pandemic events and media reporting.

Contribution

It introduces a multi-source, automated sentiment analysis tool with a publicly accessible dashboard, providing insights into collective emotions during COVID-19 in Austria.

Findings

Spikes in anxiety linked to specific events.

Decrease in anger over time.

Long-lasting emotional changes up to 12 weeks.

Abstract

To track online emotional expressions of the Austrian population close to real-time during the COVID-19 pandemic, we build a self-updating monitor of emotion dynamics using digital traces from three different data sources. This enables decision makers and the interested public to assess issues such as the attitude towards counter-measures taken during the pandemic and the possible emergence of a (mental) health crisis early on. We use web scraping and API access to retrieve data from the news platform derstandard.at, Twitter and a chat platform for students. We document the technical details of our workflow in order to provide materials for other researchers interested in building a similar tool for different contexts. Automated text analysis allows us to highlight changes of language use during COVID-19 in comparison to a neutral baseline. We use special word clouds to visualize that overall difference. Longitudinally, our time series show spikes in anxiety that can be linked to several events and media reporting. Additionally, we find a marked decrease in anger. The changes last for remarkably long periods of time (up to 12 weeks). We discuss these and more patterns and connect them to the emergence of collective emotions. The interactive dashboard showcasing our data is available online under http://www.mpellert.at/covid19_monitor_austria/. Our work has attracted media attention and is part of an web archive of resources on COVID-19 collected by the Austrian National Library.